Privacy policy
This is what the app stores and what it does not — all of it, in plain words. If a line is unclear, write to us. That is not a formality.
Who is responsible
This app is run by THE VICTORY LOG (SCHWEIZ) AG, Langmattstrasse 30, 5625 Kallern, Switzerland.
For anything on this page, including asking for a copy of your data or its deletion, write to general@victorylog.ch.
What we store when you have an account
Your email address and your password, so you can sign in again. The password is kept only as a cryptographic hash — nobody here can read it, including us.
Your first name, if you give one, so the app can address you properly.
The language you chose.
Whether you have paid for anything, when, and how many credits you have left.
No date of birth, no postal address, no telephone number, and no advertising profile. We do not ask for them and there is nowhere to put them.
What we store when you use the tools
Everything you type into a walkthrough, step by step: what your business does, who you are trying to reach, the client profiles you build and the scores you give them, and the pitch you end up with.
The reports the app writes for you, kept as files so you can come back to them.
In the Soft-Sell-Chatbot demonstration: the web address you paste in, what was read from that page, and the whole conversation that follows.
In the Content Engine: the material you upload — recordings, transcripts, documents — everything generated from it, and any feedback you give on a draft.
This is your working material, and we treat it that way. It is yours, it is visible only to your own account, and you can ask us to delete any of it.
The chatbot on our website
There is a chat window on outboundmarketingagency.com that anyone can use without signing up for anything. It stores more than the tools do, so it is worth reading this section even if you have never made an account.
It keeps the whole conversation, both sides. Which page you were reading when you opened it. A short description of your browser. And a scrambled version of your network address — the address itself is never written down, only a one-way scramble of it, which lets us count repeat visits without ever knowing where anyone was.
If you give your name and email address so that a person can come back to you, those are stored too, together with the conversation, and both are sent to our customer system so somebody can actually reply. If you do not give them, nothing about you leaves that conversation.
We read these conversations for the two reasons in the next section: to make the chatbot better, and to understand what people actually need. That is the honest reason they are kept.
Ask Nathalie
On /ask-nathalie in this app, an AI answers questions about Nathalie's method. The first chat works without an account. To save it and carry on, you create an account with your email and a password, the same as for every other tool here.
It keeps what the chatbot on our website keeps: the whole conversation, the page, a short description of your browser and a scrambled version of your network address. It also keeps a random code that your browser stores, which tells us whether this browser has already had its free chat. The code says nothing about who you are.
To find the passages from Nathalie's work that fit your question, your last two messages are also sent to OpenAI, which turns them into numbers our search can compare. Nothing else about you goes with them.
A saved chat belongs to your account and is deleted with it. A chat nobody saved, and nobody left contact details in, is deleted after twelve months.
What we do with all of it
We use it to run the app for you, and to answer you when you ask us something.
We read what people write, and there are two reasons for it. The first is to make the tools and the chatbot better. The second is to understand what people in our line of work are actually struggling with, in their own words, so that what we build and what we write about answers something real rather than something we assumed.
That second one is about patterns across many conversations, never about you as a person. We do not build a profile of you, we do not judge anyone by what they wrote, and we never advertise to you on the strength of something you told us.
When we write up what we have learned, it is written as patterns with no names attached, and that write-up is what we keep. We will not pretend the conversations themselves are anonymous — your name sits next to yours if you gave one. Not looking at it is a habit of ours, not a technical fact, and you can have the whole thing deleted whenever you like.
We do not sell any of it. We do not share it with anybody beyond the companies named below, each of which handles it only on our behalf and may not use it for their own purposes.
Who else touches it
Supabase — the database, the sign-in, and the files you upload. Hosted in Ireland, inside the EU.
Vercel — the hosting that serves you these pages.
Anthropic — the company whose model writes the reports and runs the chatbots. What you type is sent to their interface so that an answer can be written. This matters, which is why it is here rather than in small print: your words leave our systems for that moment. Anthropic does not use content sent through its interface to train its models.
OpenAI — draws the single illustration of the client profile you built. Only the description you wrote of that imaginary person is sent; nothing about you goes with it. In Ask Nathalie it also turns your last two messages into numbers for the search, as described above.
Stripe — payments. Your card details go to Stripe and never to us. We keep the amount, the product, and Stripe's own reference for the payment.
GoHighLevel — our customer system. It only ever receives a name, an email address and a chatbot conversation, and only if you asked for a person to come back to you.
What is kept on your device
No advertising cookies, no tracking pixels, and no third-party analytics.
Three things live in your own browser and nowhere else: your sign-in, so you stay signed in; the language you chose; and the chatbot conversation you are in the middle of, so that moving between pages does not lose it. All three exist only to make the thing you asked for work, and none of them follows you to other websites.
Ask Nathalie adds a fourth: the random code described above, which is also stored with the chat. It too exists only for the thing you asked for, and it does not follow you to other websites.
Clearing your browser data removes all of them, and the app starts again from scratch.
How long it is kept
Your account and everything in it: for as long as you have an account. Ask us to delete it and it goes — the walkthroughs, the reports, the uploads, all of it.
Chatbot conversations where nobody left any contact details: twelve months, then deleted automatically. Nothing has to be requested and nobody has to remember.
Chatbot conversations where you did leave your name and email so that somebody could come back to you: kept with your contact record for as long as we are in touch, because that is the whole point of it. Ask and it goes.
Payment records are kept for ten years, because Swiss law requires it of any business.
Your rights
You can ask for a copy of everything we hold about you, ask for it to be corrected, ask for it to be deleted, or withdraw your consent. Write to general@victorylog.ch and we will answer.
If a conversation with the chatbot is what you want removed and you have no account, tell us roughly when it was and what it was about, and we will find it.
If you are in the EU or the UK you may also complain to your data protection authority. In Switzerland that is the Federal Data Protection and Information Commissioner (FDPIC).
One thing about the chatbot
It is not a person, and it says so if you ask. It quotes prices and describes what our programmes include, and it is built to say plainly when it does not know something rather than invent an answer — but nothing it says forms a contract. What you sign when you buy something is what counts, and any figure that matters will be confirmed by a person.